Our Privacy Policy

Privacy Policy for www.callhelios.com

Effective Date: 01/01/2025

1. Information We Collect

We may collect the following types of personal information:
- Contact Information: such as your name, phone number, email address, and physical address.
- Service Information: details about the boats, equipment, or services you inquire about or request.
- Device & Usage Information: IP address, browser type, access times, and pages visited.
- Text Messaging Information: if you contact us via SMS, we may retain your mobile number and message history for customer service purposes.

2. How We Use Your Information

We may use your information to:
- Respond to inquiries and provide service estimates.
- Schedule and complete service appointments.
- Send service updates, appointment confirmations, and follow-ups.
- Improve our website, customer service, and marketing practices.
- Comply with legal and regulatory requirements.

3. Text Messaging

When you send us a text message, you agree to receive text messages from us.
Your mobile number will not be shared with third parties or affiliates for marketing/promotional purposes.
You may reply “STOP” to opt out at any time and no further messages will be sent, or reply “HELP” for assistance.
Message frequency may vary. Message and data rates may apply.

4. How We Share Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your data with:
- Trusted service providers who assist with operations (e.g., hosting, messaging, scheduling).
- Law enforcement or government agencies when required by law.
- Parties involved in a business transfer if we undergo a sale, merger, or asset transfer.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

6. Your Rights and Choices

You may:
- Opt out of marketing communications.
- Request access to or deletion of your personal data.
- Update or correct your information.

To exercise these rights, contact us at info@callhelios.com or call/text us directly.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites and encourage you to review their policies separately.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

9. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Effective Date.”

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Helios Performance Marine
Email: bill@callhelios.com
Phone: 850.588.4999